Returns

If you are not totally satisfied with your purchase, you can return it within 14 days of receiving it for a refund* (excluding delivery charges).

If your item is damaged upon receipt, then any damage must be reported to us within 24 hours with accompanying proof (such as images of the damaged item). 

The item must be returned in its original condition and packaging to the address specified below.

You will be wholly responsible for the cost of return delivery and safe return of the goods.

Assuming that the genuine product is still completely presentable for us to re-sell, then there is no problem in returning it.

Please leave a note with your name or order number in the box. Without this it will be impossible for us to match tie this up to your original order!

Please report your return to sales@coxmotorparts.co.uk prior to returning.

Please be aware that the responsibility for the condition in which the products that are returned, is the customers sole responsibility.

If the Genuine Honda boxes are damaged, have been written on, had labels stuck to them, or anything else that would mean we could not put them back on the shelf for re-sale, we cannot accept them back.

Clear Tape must be used in re-sealing any Genuine Honda Box. Any items returned in a non-satisfactory condition will be rejected, on the basis of diminished value.

The following items are exempt from our returns policy:

• Custom Painted Items
• Electrical Items
• Special Order Items

This does not affect your statutory rights.

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Refunds

We will refund the price of the item to the purchaser or exchange it as soon as it is received and quality checked by our warehouse.

This will usually reach that account within 1-3 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.

A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

Cancellations

Should you wish to cancel your order before delivery, please contact sales@coxmotorparts.co.uk with your order number.

Complaints

Should you wish to make a complaint, this must be reported via https://ec.europa.eu/consumers/odr/main/?event=main.home.show&lng=EN using the email address sales@coxmotorparts.co.uk when prompted.

Our Returns Address

Cox Motor Parts
Unit 1Ab
California Close
Morecambe
LA3 3FU